SALES / PRODUCT QUESTIONS / QUANTITY DISCOUNTS / CUSTOMER SERVICE / TECHNICAL SUPPORT:
PHONE (SALES): (877) 762-2515 (24 Hours a day, 7 days a week. See below*!)
PHONE (CUSTOMER SERVICE / TECH SUPPORT): (818) 772-0518
FAX: (818) 772-0599
*PLEASE, BEFORE YOU CALL, AS OF JANUARY 1, 2016, IN ORDER TO EXPEDITE CUSTOMER CLAIMS OR RETURNS / EXCHANGE REQUEST, WE HAVE CREATED THE FORMS BELOW THAT MUST BE FILLED OUT SO WE CAN PROCESS ANY CLAIMS FROM EXISTING CUSTOMERS. IF YOU CALL, WE WILL TELL YOU TO FILL OUT THESE FORMS, SO PLEASE DO NOT TRY TO BYPASS THEM. THIS HAS MADE THE PROCESS FOR ALL OF US EASIER. THANK YOU FOR UNDERSTANDING.
CLICK HERE FOR FORM #1
IF YOU RECEIVED YOUR ORDER AND ITEM(S) WERE DAMAGED, DEFECTIVE, MISSING, OR YOU RECEIVED THE INCORRECT ITEM(S)
CLICK HERE FOR FORM #2
FOR OUR ORDER RETURNS, CANCELLATIONS OR EXCHANGES FORM
*PLEASE NOTE: For sales questions, if you call outside of our business hours, you will typically receive a call back within one (1) hour.
CANADIAN CUSTOMERS - READ BELOW:
Canadian Customers, we currently understand that the Canadian Dollar when compared to the US Dollar may make it difficult to buy lighting from us. To help compensate for this, we are currently offering a 10% off promotion on all of our in-stock items for Canadian customers only! We can only accept orders from Canada via Telephone at this time. When calling to place an order with us, simply tell us the cupon code of "CAN10" and your 10% off coupon will be applied! Please note, the coupon only applies to in-stock items, and does not apply to custom or non-stock items.