Customer Service Forms
PLEASE NOTE: In order to give our customers the best service possible, we have set up two easy to use forms in order to streamline the processes. These forms should take no more than a couple of minutes to fill out. Once we receive your form (via email or fax), we will respond within two (2) business days, and usually will respond within one (1) business day. If your issue requires immediate assistance, please note that on the form and we will do our best to expedite the process for you.
IMPORTANT INFORMATION REGARDING ALL RETURNS AND EXCHANGES – READ FIRST!
Please not that we have no address listed whatsoever for you to ship packages back until we assign you an RGA #, meaning that if you ship your order back to an address on the shipping label, invoice, or a manufacturer’s shipping label or packing slip, etc., without an authorized RGA #, it will be up to the customer to locate the package. We will not be responsible for any lost shipments if you send them back without an authorized RGA #. We are not a search and rescue team. We do not operate like Costco, Home Depot, etc. We are a lighting wholesaler to the public. All terms apply, and our return process can be timely especially if you return products more than 30 days after purchase. This goes for all of our customers, old and new.
CLICK HERE FOR FORM #1
IF YOU RECEIVED YOUR ORDER AND ITEM(S) WERE DAMAGED, DEFECTIVE, MISSING, OR YOU RECEIVED THE INCORRECT ITEM(S)
CLICK HERE FOR FORM #2
FOR OUR ORDER RETURNS, CANCELLATIONS OR EXCHANGES FORM
We will not bypass this system. If you call us, we will tell you to fill out the appropriate form, No exceptions. These forms are REQUIRED in order to give everyone a fair amount of time to process their request and ensure sure that we resolve all issues as soon as possible. Phone calls will not be a substitute for this process.
