1) QUESTION: How long will it take for me to recieve my order?
ANSWER: We ship out all of our orders usually within 48 business hours, many of our outdoor products are custom manufactured per order and may take anywhere from 4 days to two weeks to ship. Click Here to see UPS Ground shipping times from Southern California (our location) to your location. Please note these shipping times represent the time it takes for you to recieve your order when it leaves our wharehouse.
2) QUESTION: How secure is your shopping cart system?
ANSWER: 100% Secure. Our site is incorporated with RapidSSL, the #1 trusted name in internet encryption and security. You can rest assured that your personal information will not be compromised when placing an online order! If you still feel more comfortable placing an order over the Telephone, you may do so by calling (877) 762-2515 24 hours a day, 7 days a week, and one of our experienced sales associates will be more than happy to take your order or answer any questions you may have.
3) QUESTION: Does your company require a minimum order?
ANSWER: Yes, we require a minimum order of $100 before tax and shipping is included. We may, however, waive this minimum order requirement on a case by case basis, such as if you require a couple extra bulbs, forgot to order a trim, or simply need to complete a job. If you do place an order under $100.00, you will be assessed a surcharge. Please CLICK HERE for more information.
4) QUESTION: Can I place an order if I am outside of the continental USA?
ANSWER: Yes, but you must do so over the telephone by calling (818) 772-0500 24 hours a day, 7 days a week. If you are outside of the continental US and place your order online, our shopping cart will not calculate shipping, and we will need you to authorize shipping costs to your location BEFORE procesing your order, so it is easier for you to Call in or Fax in your order. If you are located outside of the USA (Canada, Puerto Rico, Virgin Islands, Mexico, etc.), you must place your order over the telephone only at this time as our shopping cart will be unable to process your order.
5) QUESTION: How do I place an order with overnight, 2 day or 3 day air shipping?
ANSWER: We have some items that are available for expedited shipment! Items marked "Quick Ship" can be shipped via ground, 3-Day, 2-Day and Overnight. Please keep in mind that the "Days" do not include weekends, i.e. if you place your order on Friday morning and select overnight shipping, you will not receive your items until the following Monday. Items not marked for "Quick Ship" are typically only available to be shipped via UPS Ground. If you see an item that you need expedited that is not marked "Quick Ship", please call us at (877) 762-2515 24 hours a day, 7 days a week, and we will be more than happy to arrange whatever shipping needs you require.
6) QUESTION: What methods of payment do you accept?
ANSWER: We accept All Major Credit Cards (VISA, MASTERCARD, AMERICAN EXPRESS, AND DISCOVER). We also accept personal checks, but please be aware that we will place a hold on your order until the check clears. You may also pay by Money Order or a Bank (Cashiers) Check and no hold will be placed on your order. Of course, we also accept Cash, but that is for walk-in (will-call) customers only. Please DO NOT mail cash, as it is highly risky and we are not responsible for any cash mailed if it is lost or stolen en-route!
7) QUESTION: Are your products UL, ETL, CSA, Energy Star and/or DLC Listed?
ANSWER: Over 95% of our Indoor and Commercial Lighting products are either UL/C-UL Listed, ETL/C-ETL Listed, CSA Approved or all of the above. Most of our outdoor lighting is UL/ETL Listed, but some are not. This does not mean that these products are "unsafe", we simply have not had them tested UL or ETL. However, all sockets and wire used in our outdoor products are UL/ETL Listed! If you have any questions on any of our products, please do not hesitate to call us at (877) 762-2515 24 hours a day, 7 days a week.
8) QUESTION: Why are your prices so low and how is your quality?
ANSWER: We eliminate the "middle man" and offer the general public factory direct prices. This does not mean we cut corners on quality to offer you such unbeatable prices. In fact, our products are as good, if not better than the same products sold by our competitors for much more. We manufacture most of our outdoor Solid Brass and Copper Lighitng Here, and what we do not manufacture our purchasing power allows us to stock large quantities of products, allowing us to not only keep good stock, but give you the best prices around! We guarantee you will NOT be disappointed!
9) QUESTION: Where can I find a distributors of your lighting? (Hint: We are the distributor!)
ANSWER: If you're looking for our product and specifying for a job, the worst mistake you can make is to go to your local distributor when you can qualify for the discount yourself! Why let someone else make money on your job when you can pocket that money yourself? Basically what we're telling you is discounts are given through quantity, not title, meaning you will get the same price as any distributor, contractor or professional based on your product, overall job size and quantities. So why make others richer if you can save money yourself? This should make it much easier for you to plan your budget, assess lead times, and save time shopping! It also helps us process orders faster since we do not have to deal with so many distributors for no reason at all as you are buying direct. The paragraph below applies to everyone.
GREAT NEWS! As of January 4, 2011, You no longer have to go through any distributors to buy our products. Now you can buy directly from us for LESS than what THEY were paying for our product! Buy direct from us for 30% less than you would from a local distributor! We have taken out the middle man and are selling DIRECT to the public! We don't hire "outside reps" or sell to retail showrooms, instead we well directly to YOU, the consumer, and ship nationwide! This saves you, the consumer a LOT of money. And lastly, if you have any issues with your order you can speak directly to the source instead of dealing with an outside rep or showroom who is less knowledgeable than we are. Deal with the source, not the middle man!
10) QUESTION: What about warranties?
ANSWER: We offer factory warranties typically from a 1 year warranty up to a Lifetime Warranty from the date of delivery depending on the product offered (except for any Incandescant, Halogen, Xenon, CFL, HPS or MH bulbs, which we guarantee for 30 days). Most if not all of our products have the warranties specified in the product description. We stand behind what we sell! If you have any questions regarding product warranties, please call us at (877) 762-2515 24 hours a day, 7 days a week, or e-mail us at firstname.lastname@example.org
11) QUESTION: What do your customers think of your company?